Last Updated: June 27, 2025
At Trim Radio Network, we strive to provide excellent services and quality merchandise to our community of podcast creators and supporters. Please read our refund and returns policy carefully, as it outlines our guidelines for merchandise sales and membership fees.
By making a purchase or subscribing to a membership with Trim Radio Network, you agree to the terms outlined in this policy.
1. Merchandise Sales (e.g., Apparel, Accessories, Digital Downloads)
- All Sales Are Final: Please be advised that all sales of merchandise through TrimRadio.com are final. We do not offer refunds, returns, or exchanges for merchandise items unless the item you received is demonstrably defective or was sent incorrectly due to an error on our part.
- Defective or Incorrect Items: If you receive a defective or incorrect merchandise item, please contact us immediately at [Your Support Email Address, e.g., support@trimradio.com] within [e.g., 7] days of receiving your order. To help us resolve the issue promptly, please include:
- Your order number.
- A clear description of the defect or error.
- Photographs of the defective or incorrect item.
- We will review your claim and, if deemed eligible, may offer a replacement or store credit at our discretion.
2. Membership Fees (e.g., Creator’s Studio Membership, Subscription Services)
- Membership Cancellation: Membership fees for access to services like our Creator’s Studio are typically billed on a recurring basis (e.g., monthly, annually). You may cancel your membership at any time.
- Refund Eligibility for Memberships: To be eligible for a refund of an upcoming membership fee, you must cancel your membership at least thirty (30) days prior to your next scheduled renewal date.
- If you cancel your membership less than 30 days before your renewal date, your membership will remain active until the end of that billing cycle, and you will not be eligible for a refund for that upcoming period.
- No refunds will be issued for partial membership periods or for any period during which the membership was active, regardless of usage.
- How to Cancel Your Membership:
- You can typically manage and cancel your membership through your account settings on TrimRadio.com.
- Alternatively, you can send an email to [Your Support Email Address, e.g., support@trimradio.com] with the subject “Membership Cancellation Request” and include your account details. Please allow up to [e.g., 3-5] business days for your cancellation request to be processed.
- No Refunds for Digital Content/Services Used: Once a membership period has begun, and access to digital content, resources, or services (such as those within the Creator’s Studio) has been granted, the membership fee for that period is non-refundable.
3. Changes to This Policy
We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.